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Customer Service:
Toll Free: 877-797-7737
Local : 951-279-7188
Fax : 801-846-2471
Address:
C. Alan Company
2175 Sampson Ave. # 114
Corona, CA 92879
e-mail:
admin@calancompany.com
If for any reason you are not completely satisfied with the item(s) ordered, please
call us at 877-797-7737 or email admin@calancompany.com for a Return
Authorization. Requests for returns must be made within 7 days of receipt
of shipment. If possible, re-pack the item securely in the original packaging
material; do not allow items to move freely in the box. Be sure to use adequate
cushioning; credits will not be issued for items damaged in return shipping.
Include a copy of your invoice with your return. All returns must have a Return
Authorization Number clearly marked on the outside of the box. Upon inspection
of the returned merchandise a credit will be issued for the purchase price of the
item(s); shipping charges are non-refundable. Item(s) must be received in
original condition; items returned in used, altered or damaged condition will not
receive credit. Ship the return using insured, traceable mail, such as UPS
Ground. Properly insure the items being returned as C Alan Company will not
issue credit for damaged items; a damage/loss claim will need to be filed with the
shipping company. Shipping/insurance costs for returns are the customer's
responsibility. Returns that arrive C.O.D cannot be accepted. Returns must be
received by us within 21 days of Return Authorization in order for a
credit to be issued.
RETURNS
Note that all items are inspected prior to leaving the warehouse. Please inspect
your order upon receipt. If any item(s) have been damaged in shipping please
contact us within three (3) business days to report the damage so that we may
promptly file a claim with FedEx / UPS. Call us at 1-877-797-7737 or email
admin@calancompany.com. Please keep all boxes and packaging material along
with the damaged item since FedEx / UPS may wish to pick up the package for
inspection. No unauthorized returns will be accepted; credit will not be issued for
items returned without a Return Authorization Number. Please contact us prior to
returning any items. Special order items, clearance items and items purchased
through e-Bay Auctions cannot be returned.
DELIVERY
Orders generally ship within 2-5 business days for in stock items. Note that your
billing address must match the address that your credit card issuer has on file for
you; incorrect information will delay the processing and shipping of your order.
You will be notified by email if there is a problem with your order information.
We try our best to accurately display the colors of the products shown on our
website. However, depending on your monitor, we cannot guarantee that your
monitor's display of any color will be accurate.
Due to packaging constraints your item(s) may need shaping. Gently twist or
bend the stems to achieve a natural look. Average size noted on the item
description is determined by how it is shaped. We measure the height from the
bottom of the container to the top of the foliage, and the width of the foliage at
the widest point. If you have any questions, please email
admin@calancompany.com
Please note that our products are not intended for outdoor use, unless noted in
the item description. Do not place product near a heat source or open flame. We
will not be held responsible for misuse of products.
TAX INFORMATION
C Alan Company is required by law to collect and remit sales tax on merchandise
(including shipping charges) on all orders shipped to or picked up at locations in
California unless you are a registered reseller with a valid resale license.
find at your local discount or department store. Our affiliates have years of
experience in the manufacturing process and our silk trees are made to mimic
Mother Nature in look and feel. Great care goes into each and every artificial plant,
tree and flower arrangement that we sell and it shows in the intricate detail from
each leaf and stem down to the hand painting of some of our flowers. So if you are
looking for quality silk plants, trees and flowers then you have found the best you
can buy here at C. Alan Company...We guarantee it 100%.
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Vases and Pots | Home Decor | Bonsai Trees | Fishtail Palms | Fountain Palms | Kentia
Palms | Phoenix Palms | Royal Palms | Areca Palms | Bamboo Trees | Banana Trees |
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