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Returns
Your satisfaction is guaranteed. If for any reason you are not completely satisfied with the item(s) ordered, please call us at 1-877-797-7737 or email service@calancompany.com for a Return Authorization. Requests for returns must be made within 7 days of receipt of shipment. A 20% restocking fee will apply for any non defective non damaged items or refused orders. If possible, re-pack the item securely in the original packaging material; do not allow items to move freely in the box. Be sure to use adequate cushioning; credits will not be issued for items damaged in return shipping. Include a copy of your invoice with your return. All returns must have a return authorization number clearly marked on the outside of the box. Upon inspection of the returned merchandise a credit will be issued for the purchase price of the item(s); shipping charges are non-refundable. Item(s) must be received in original condition; items returned in used, altered or damaged condition will not receive credit. Ship the return using insured, traceable mail, such as UPS Ground. Properly insure the items being returned as C. Alan Company will not issue credit for damaged items; a damage/loss claim will need to be filed with the shipping company. Shipping/insurance costs for returns are the customer's responsibility. Returns that arrive C.O.D cannot be accepted. Returns must be received by us within 21 days of Return Authorization in order for a credit to be issued. Customers are soley responsible for the return shipping charges as C. Alan Company will not pay for return shipping.
RETURNS: Note that all items are inspected prior to leaving the warehouse. Please inspect your order upon receipt. If any item(s) have been damaged in shipping please contact us within 5 business days to report the damage so that we may promptly file a claim with FedEx / USPS. Call us at 1-877-797-7737 or email admin@calancompany.com. Please keep all boxes and packaging material along with the damaged item since FedEx / UPS may wish to pick up the package for inspection.
Note: All special order items, clearance items and refused orders will be charged a 20% restocking fee.
We try our best to accurately display the colors of the products shown on our website. However, depending on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Due to packaging constraints your artificial plant item(s) may need shaping. Gently twist or bend the stems to achieve a natural look. Average size noted on the item description is determined by how it is shaped. We measure the height from the bottom of the container to the top of the foliage, and the width of the foliage at the widest point. If you have any questions, please email info@calancompany.com
No unauthorized returns will be accepted; credit will not be issued for items returned without a Return Authorization Number. Please contact us prior to returning any items.
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Reviews
What are the domentions of this object PLEASE,
Fountain is very nice more...
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C. Alan Company is UpFront